You can exchange your order up to 14 days from the receipt of the order. Products for exchange must be returned in perfect condition, i.e not having been used, washed, or handled. Only returned items in the original packaging , fully intact and with original tag and labels will be accepted. Please note that the original invoice must be included in the packaging. Pamplemousse by TMG is not responsible for any shipping costs incurred in connection with the return of a product for exchange. Exchange items should be sent to: